Knowledge Base

Question I'm trying to set the DSCP byte on packets and am getting an error (and it doesn't work!). Solution Important note: The following information currently only applies to versions 4.12.0 and older of PingPlotter. Starting with... Read More

Question I'd like to download an older version of PingPlotter/MultiPing. How can I do this? Solution If you're not able to run the latest version of PingPlotter/MultiPing (whether it be that your maintenance has expired,... Read More

Question I'm using Windows 8, and I can't seem to get UDP/ICMP raw socket packets to work - what can I do to fix this? SolutionNote regarding PingPlotter: The following instructions currently apply to versions 4.12.0 and older. Two things... Read More

Question I'd like to receive PingPlotter/MultiPing alerts via Slack so that I can keep my whole team notified of any network issues. Is there a way to do this? Solution With the REST call alert event in PingPlotter and... Read More

Question I'm having problems installing one of your products. What's the solution? Solution All MultiPing and PingPlotter editions use Windows Installer and the "MSI" format to reliably install the software. Windows Installer is a shared... Read More

Question I'd like to receive PingPlotter/MultiPing alerts via HipChat so that I can keep my whole team notified of any network issues. Is there a way to do this? Solution Unfortunately, Stride/HipChat services were discontinued on February 15,... Read More

Question What's the best way to share the data collected by PingPlotter with my ISP/ASP/colleagues/friends? Solution PingPlotter 5's new "Share" feature provides a quick option to distribute your trace data to... Read More

THIS ONLY APPLIES TO INSTALLATIONS WITH A SESSIONS.PPDATA FILE Question Is there a way to prune data from legacy PingPlotter 5 data stores? Answer Yes! We're still plotting a way to build a data pruning option directly into PingPlotter ... Read More

Question I'd like to collect a history of outages to report to my provider. How can I do that? Solution PingPlotter was built for this, and there are several possibilities. Using PingPlotter's built-in collection, analysis, and display... Read More

Question When I install PingPlotter, I'm not able to get it to run - a "Value cannot be null. Parameter name: Path 1" prompt keeps coming up. What can I do to get things working? Answer This error comes up when there's not a system TEMP... Read More

Question TCP packet types don't seem to be working in PingPlotter when running on Windows 10. How can I fix this? Solution We've recently discovered that WinPcap (a necessity for PingPlotter to be able to utilize TCP packet types) isn'... Read More

THIS ONLY APPLIES TO INSTALLATIONS WITH A SESSIONS.PPDATA FILE Overview We're currently hard at work to implement integrated data cleanup within the PingPlotter application, but in the meantime, we've created a standalone... Read More

THE FOLLOWING ONLY APPLIES TO INSTALLATIONS USING FLEX STORAGE (.PPSAMPLE FILES) AND VERSIONS 5.8.1 AND NEWER Question My PingPlotter 5 data is getting pretty large. Is there a way on Windows to prune data from PingPlotter 5 Flex Storage? ... Read More

Overview Just like with every great invention, a lot of people want to know what makes PingPlotter tick - which is exactly what we aim to illustrate in this article! We’ll start by defining some network terms, followed by a brief... Read More

Question I've noticed that after updating to PingPlotter 5, the program takes longer to launch. Is there a way to speed this up? Solution Launch time is very important to us. We're regularly testing on a variety of machines (including a 10... Read More

Question I just updated to the newest PingPlotter for Mac version, and upon launch was prompted that "This version of the PingPlotter MacOS cannot use data created in a previous version." How can I get my trace data moved over to this new version?... Read More

Question I have a monthly subscription for PingPlotter that I'm no longer using. How can I cancel my subscription before I'm billed again? Solution Subscription options are managed entirely through the Pingman Tools... Read More

QuestionI just started up PingPlotter, and the GUI is all white. I can’t even submit a support ticket from it, and it looks like this. What’s going on? SolutionPingPlotter uses Windows Presentation Framework, and... Read More

How can I automatically save PingPlotter and alert data to my cloud drive? If the data from your PingPlotter alerts is an important part of your work or your network... Read More

QuestionMy Count column appears to be frozen. It's not incrementing; what's going on? SolutionAll the columns in the PingPlotter trace graph will reflect statistics only for the focus time (the time depicted in the Focus box). If it... Read More

Question My service provider is refuting my PingPlotter data using Traceroute. What do I do? Solution Before we can understand why PingPlotter shows something different than Traceroute, it’s helpful to... Read More

Question Sometimes I'll start a quick trace to a target, and then close down PingPlotter - only to find that it hasn't saved my trace data for that session! Why does the program seem to save some trace sessions, but not others? Solution ... Read More

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QuestionI’ve been running a trace off a remote agent and, for some reason, my trace is coming back with one or more hops lacking any statistics. Did I break something? SolutionNah, you didn’t break anything. If you issue a command... Read More

Question How can I run PingPlotter in the background on my iPhone (or iPad)? Solution The App Store and system functions of iOS have specific requirements for how/when an application can run in the background. In order to do this, we registered... Read More

Question I just installed PingPlotter, but all of the text shows up as tiny on my HD display. Other programs seem to show up just fine. What can I do to make things readable? Solution Note: This article only applies to PingPlotter version 3.4... Read More

Question I changed my PingPlotter installation to run as a Windows Service, and now all of my settings and data are gone. How do I get them back? Answer Due to the differences in the way PingPlotter operates as a Windows Service and as a... Read More

Question When I launch PingPlotter, I’m presented with the following error: “The PingPlotter beta has ended. Check for a new beta here: https://www.PingPlotter.com/beta” However, I am not using a beta build. How do I resolve this issue? ... Read More

Question How do I update my Subscription and Billing information? Solution If you want to update a PingPlotter Cloud subscription you'll want to follow these steps. If you want to update a PingPlotter Standard or... Read More

Intro What's the difference between CloudConnect and PingPlotter Cloud? What does this mean for current CloudConnect users?  In this article we will cover what you need to know about the two and, if you're an existing user, there&... Read More

Question Why is the timeline graph in PingPlotter freezing / not updating? Solution We have had a couple of other reported instances of similar behavior inside PingPlotter and in the past, it has been specifically related to 11th gen Intel... Read More

Question Can I open traces in PingPlotter from a browser? Solution Yes you can! We call them PingPlotter Quick Trace Links and they allow you to use and share links that automatically start a trace to a specific endpoint, helping you... Read More

What do the different options in the PingPlotter installer do? Windows: Installing as a service: Upon installing you will have the option to install and Run PingPlotter as a service through the "Collect data in... Read More

Question How do I allow license checks and updates to go through for PingPlotter? My company firewall only allows access for certain addresses, which ones do I need to have them whitelist? Solution With PingPlotter, PingPlotter CloudConnect,... Read More

Question How do I set up PingPlotter 5 to automatically load a workspace on launch? Solution There are a few steps you can take to get PingPlotter to automatically load a specific workspace when the program launches. Once you've got... Read More