Knowledge Base

Hops Coming Back with No Statistics


I’ve been running a trace off a remote agent and, for some reason, my trace is coming back with one or more hops lacking any statistics. Did I break something?


Nah, you didn’t break anything.

If you issue a command line traceroute to the same destination, you’ll probably end up with results that say “<1 ms” on the same hops. PingPlotter’s remote agent is getting this “<1 ms” result back, and it’s getting a little confused on if it should actually report it. For this reason, it simply isn’t drawing a line on the timeline graph. Despite this, the statistics in the trace grid are likely accurate.

This behavior was recently discovered with classic remote agents. The remote agents handle these types of statistics a little differently, so we developed PingPlotter Cloud — a different, new way of remote data gathering. You can learn more here.

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Article Number: 137 | Last Updated: December 7, 2020

This article has been viewed 3232 times since July 27, 2018

Filed Under: PingPlotter


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