Knowledge Base

PingPlotter Graphs Freezing/Not Updating


Why is the timeline graph in PingPlotter freezing / not updating?


We have had a couple of other reported instances of similar behavior inside PingPlotter and in the past, it has been specifically related to 11th gen Intel processors.

This issue should be able to be resolved by disabling hardware acceleration inside PingPlotter, to do this:

  • Open PingPlotter
  • Go to Edit > Options > General
  • Check Disable Hardware Graphics Acceleration
  • Click OK 


If you have any questions, feel free to contact us!

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Article Number: 165 | Last Updated: September 16, 2022

This article has been viewed 980 times since September 16, 2022

Filed Under: PingPlotter


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