Knowledge Base

Question I'm trying to purchase a license for one of your products, but I only see options to pay with a credit card or PayPal. Do you accept any alternate payment methods? Solution Absolutely! All of our purchase order, wire transfer, and check... Read More

Question I have a PingPlotter license that has an active maintenance plan - how do I get full access to PingPlotter iOS? Solution One of the perks of having an active maintenance plan is full access to PingPlotter iOS (including all of the... Read More

Question My company policy does not allow me to purchase online. Do you accept telephone orders? Solution Absolutely! You're not alone on the "no credit cards online" policy. To order via telephone, via our payment processor, BlueSnap, follow... Read More

Question I've got PingPlotter/MultiPing installed and need to find my license key. How can I do this? Solution Usually, the easiest way to find your license key is via the original email that was sent out when you purchased one of our... Read More

Question Our corporate accounting department only pays via wire transfers. Can we pay that way, and what is your bank account information? Solution All of our wire transfer payments are handled through our payment partner - FastSpring. This order... Read More

Question If my maintenance is expired, can I continue to use PingPlotter/MultiPing? Solution First, licenses are perpetual. Once you own a license, it does not "expire". New license purchases come with one year of included maintenance - which... Read More

Question I've lost my license key. Is there any way I can recover it? Solution The easiest way to get your license key (registration code) is by logging into your account page. Once logged in, you should see a summary of all licenses you have... Read More

Question I'm getting an 'Invalid license key' error. Solution Evaluation versions of PingPlotter Standard, Pro and MultiPing all have licensing encouragement after a period of time. This reminder usually has two buttons - 'Enter... Read More

Question I've just purchased a license key, but I'd rather have the company name on that key rather than my name. What should I do? Solution Although we show a recommended username on your license key (based on the information entered when... Read More

Question I keep getting the error message 'You need to enter a user name and license key.' Solution MultiPing, PingPlotter Standard and PingPlotter Pro all use license 'reminder' dialogs to encourage you to purchase a license.... Read More

Question Do you have volume license discounts or site licenses for PingPlotter and MultiPing? Solution Yes, we do. Please check our pricing schedule at http://www.pingman.com/pricingschedule.html for quantity and site license pricing for PingPlotter... Read More

Before proceeding, please contact support@pingman.com to enable this feature for your account! Managing PingPotter licenses, whether it’s a single copy for yourself or a group of keys for an IT department, can be done from the PingPlotter... Read More

Question How many PingPlotter/MultiPing licenses do I need to stay within the terms of Pingman Tools' licensing agreement? Answer The amount of licenses a user may need depends entirely upon their intended... Read More

QuestionI need to install PingPlotter on an offline machine. How do I get my license onto it? SolutionFirst, you'll need to get into your account (or have an administrator get in for you) using the email associated with the... Read More

Question We need a W9 to pay you. Do you have one available? Solution Absolutely. If you have an invoice from Pingman Tools, LLC that you've already paid (usually by check) or need to pay, you can find a copy of our W9 right here. One word... Read More

Question I just upgraded/renewed the maintenance on my license - do I need a new license key to run the program? Solution When you process an upgrade or a maintenance renewal on a license you own, the process actually upgrades/renews the... Read More

QuestionI just renewed my maintenance, and PingPlotter is still claiming it's expired. What gives? SolutionUsually, this happens either because the machine doesn't have internet access, or because the maintenance date has been... Read More