Knowledge Base

PingPlotter Pro

Category Articles

What is Jitter?
Viewed 136279 times since January 6, 2006
Question I see that PingPlotter Pro shows a 'Jttr' (short for Jitter) column and graph. What is that used for? Solution Jitter is the amount of variation in latency/response time, in milliseconds. Reliable connections consistently report... Read More
How is MOS calculated in PingPlotter Pro?
Viewed 81395 times since November 23, 2005
Question PingPlotter Pro now has an 'MOS' column and alert. How is MOS calculated in PingPlotter? Solution MOS (mean opinion score) is a voice call quality metric. It is used by the VoIP industry to put a number on voice quality. In... Read More
Setting DSCP/QOS Byte on packets with Windows 7/8
Viewed 32550 times since October 10, 2013
Question I'm trying to set the DSCP byte on packets and am getting an error (and it doesn't work!). Solution Important note: The following information currently only applies to versions 4.12.0 and older of PingPlotter. Starting with... Read More
Reporting with PingPlotter Pro
Viewed 20098 times since September 1, 2006
Question What is the best way to report on data that's been collected by PingPlotter Pro? Solution PingPlotter Pro can collect a lot of data, and you might want to report on data you've collected over time (see this article for help on long... Read More
Running PingPlotter Pro as a Windows service
Viewed 16298 times since December 6, 2010
Question I'm trying to run PingPlotter Pro as a service under Windows 8. It seems to start OK, but I can't see it running. How do I access it? Solution Note: The following information currently applies to versions 4.12.0 and older of... Read More
Problems running PingPlotter Pro as a service using Windows Terminal Services
Viewed 14856 times since February 27, 2006
Question I'm using PingPlotter Pro as a service under Windows 2003. When I log out and log back in, I have to reload everything. Also, my settings aren't saved correctly after a reboot. How can I fix this? Solution Note: This information... Read More
Specifying which network interface to use.
Viewed 14776 times since March 18, 2006
Question I have multiple network cards on my computer. Is there any way to target one specific interface using PingPlotter (or maybe different ones when tracing to different targets)? Solution Yes! PingPlotter Pro version 5.5.8 introduced support for... Read More
Scheduling start/stop of PingPlotter Pro tracing
Viewed 14386 times since March 9, 2006
Question Is there any way to set up PingPlotter Pro to start tracing at a certain time during the day (7:00 am, say) and stop tracing later (22:00/10:00 pm)? Solution PingPlotter Pro does not have a scheduler built in, but you can use the Windows... Read More
Errors when running Kaspersky Antivirus
Viewed 11836 times since March 29, 2007
Question When I start PingPlotter Pro, I'm getting a 'Alert Condition - MOS: The requested object is not found : WScriptScriptFullNameWSH' error. How do I solve this? Solution Note: This knowledgebase article only applies to... Read More
Problem Installing MultiPing or PingPlotter
Viewed 10672 times since January 14, 2012
Question I'm having problems installing one of your products. What's the solution? Solution All MultiPing and PingPlotter editions use Windows Installer and the "MSI" format to reliably install the software. Windows Installer is a shared... Read More
"Couldn’t create PingPlotter Object" error with PingPlotter Pro Web Interface using IIS
Viewed 10218 times since September 4, 2007
Question I'm trying to get the PingPlotter Pro Web Interface to work with IIS, and I'm getting this error: "The call to Server.CreateObject failed while checking permissions. Access is denied to this object." How do I fix this?... Read More
Read only access to web interface
Viewed 9374 times since October 1, 2012
Question I love the web interface, but I'd love to give access to it without the ability to add/delete targets or change settings. Is it possible? Solution It is! In PingPlotter version 5.17.0 and above, you can set user permissions that... Read More
Can PingPlotter’s web server have different logins for multiple users?
Viewed 6100 times since June 18, 2014
Question I have multiple users that access the PingPlotter web interface. Is it possible to set up a different username and password for each one? Solution As of version 5.17.0, PingPlotter's web UI supports multi-user access. You can learn how... Read More
Creating a reverse proxy for PingPlotter’s Web UI
Viewed 1450 times since September 12, 2018
Question I've been running the PingPlotter Web UI, and I am hoping to set up access via a reverse proxy. How can I do this? Solution PingPlotter doesn't currently have an officially-supported way to set up a reverse proxy for the new web... Read More
Moving a CloudConnect Controller to a new machine
Viewed 306 times since June 22, 2020
Question Can I move my CloudConnect Controller to a new machine? Solution Yes, it's possible to move a Controller instance to a new machine. The following are the different tasks and steps that you'll need to take to complete the process... Read More
Gray areas appearing in CloudConnect Agent Timeline Graphs
Viewed 88 times since August 30, 2020
Question I'm seeing gray lines in Timeline Graphs on a CloudConnect Agent. What's going on? Solution Gray periods appear when an Agent is not expecting a response from the machine. Here is a list of common things that might cause gray... Read More