Knowledge Base

PingPlotter Pro

Category Articles

What is Jitter?
Viewed 152003 times since January 6, 2006
Question I see that PingPlotter Pro shows a 'Jttr' (short for Jitter) column and graph. What is that used for? Solution Jitter is the amount of variation in latency/response time, in milliseconds. Reliable connections consistently report... Read More
How is MOS calculated in PingPlotter Pro?
Viewed 90221 times since November 23, 2005
Question PingPlotter Pro now has an 'MOS' column and alert. How is MOS calculated in PingPlotter? Solution MOS (mean opinion score) is a voice call quality metric. It is used by the VoIP industry to put a number on voice quality. In... Read More
Setting DSCP/QOS Byte on packets with Windows 7/8
Viewed 34664 times since October 10, 2013
Question I'm trying to set the DSCP byte on packets and am getting an error (and it doesn't work!). Solution Important note: The following information currently only applies to versions 4.12.0 and older of PingPlotter. Starting with... Read More
Reporting with PingPlotter Pro
Viewed 22789 times since September 1, 2006
Question What is the best way to report on data that's been collected by PingPlotter Pro? Solution PingPlotter Pro can collect a lot of data, and you might want to report on data you've collected over time (see this article for help on long... Read More
Running PingPlotter Pro as a Windows service
Viewed 18920 times since December 6, 2010
Question I'm trying to run PingPlotter Pro as a service under Windows 8. It seems to start OK, but I can't see it running. How do I access it? Solution Note: The following information currently applies to versions 4.12.0 and older of... Read More
Problems running PingPlotter Pro as a service using Windows Terminal Services
Viewed 17350 times since February 27, 2006
Question I'm using PingPlotter Pro as a service under Windows 2003. When I log out and log back in, I have to reload everything. Also, my settings aren't saved correctly after a reboot. How can I fix this? Solution Note: This information... Read More
Scheduling start/stop of PingPlotter Pro tracing
Viewed 16627 times since March 9, 2006
Question Is there any way to set up PingPlotter Pro to start tracing at a certain time during the day (7:00 am, say) and stop tracing later (22:00/10:00 pm)? Solution PingPlotter Pro does not have a scheduler built in, but you can use the Windows... Read More
Specifying which network interface to use.
Viewed 16259 times since March 18, 2006
Question I have multiple network cards on my computer. Is there any way to target one specific interface using PingPlotter (or maybe different ones when tracing to different targets)? Solution Yes! PingPlotter Pro version 5.5.8 introduced support for... Read More
Errors when running Kaspersky Antivirus
Viewed 13900 times since March 29, 2007
Question When I start PingPlotter Pro, I'm getting a 'Alert Condition - MOS: The requested object is not found : WScriptScriptFullNameWSH' error. How do I solve this? Solution Note: This knowledgebase article only applies to... Read More
Problem Installing MultiPing or PingPlotter
Viewed 12302 times since January 14, 2012
Question I'm having problems installing one of your products. What's the solution? Solution All MultiPing and PingPlotter editions use Windows Installer and the "MSI" format to reliably install the software. Windows Installer is a shared... Read More
Read only access to web interface
Viewed 11536 times since October 1, 2012
Question I love the web interface, but I'd love to give access to it without the ability to add/delete targets or change settings. Is it possible? Solution Important PingPlotter Professional's features will be adjusted for new purchasers... Read More
"Couldn’t create PingPlotter Object" error with PingPlotter Pro Web Interface using IIS
Viewed 11075 times since September 4, 2007
Question I'm trying to get the PingPlotter Pro Web Interface to work with IIS, and I'm getting this error: "The call to Server.CreateObject failed while checking permissions. Access is denied to this object." How do I fix this?... Read More
Can PingPlotter’s web server have different logins for multiple users?
Viewed 7042 times since June 18, 2014
Question I have multiple users that access the PingPlotter web interface. Is it possible to set up a different username and password for each one? Solution Important PingPlotter Professional's features will be adjusted for new purchasers... Read More
Creating a reverse proxy for PingPlotter’s Web UI
Viewed 2797 times since September 12, 2018
Question I've been running the PingPlotter Web UI, and I am hoping to set up access via a reverse proxy. How can I do this? Solution Important PingPlotter Professional's features will be adjusted for new purchasers starting July 1st,... Read More
Gray areas appearing in Cloud Agent Timeline Graphs
Viewed 1266 times since August 30, 2020
Question I'm seeing gray lines in Timeline Graphs on a Cloud Agent. What's going on? Solution Gray periods appear when an Agent is not expecting a response from the machine. Here is a list of common things that might cause gray... Read More
Moving a CloudConnect Controller to a new machine
Viewed 1023 times since June 22, 2020
Question Can I move my CloudConnect Controller to a new machine? Solution Yes, it's possible to move a Controller instance to a new machine. The following are the different tasks and steps that you'll need to take to complete the... Read More
Creating a Unified Write Filter exclusion for Cloud Agents
Viewed 693 times since October 9, 2020
Question How do I deploy a Cloud Agent to a device using Windows’ Unified Write Filter (UWF) feature? Solution Deploying a Cloud Agent on a device with UWF enabled requires adding specific folders to the UWF exclusion list. To add... Read More