Thank you, Austin... I am certainly being a squeaky wheel! Haha! I have a supervisor who has been working with me on this for the last few weeks and it's certainly been helpful just dealing with the one person rather than a bunch of people who need the story told again and again.

So this issue is still ongoing. I have had a technician out today who says the line is fine. My ISP increased the bandwidth of my service (for free) to see if that would fix the issue, but it hasn't.

I don't understand why nobody can pinpoint what the problem is. It has been 4 months now and I still have a barely usable internet service, trying to play games on it is frustrating to the point of just not playing them anymore.

From the sounds of it my ISP are at a loss as to what to do next. I just don't even know what to think anymore.