Hi Imme,

Thanks so much for sharing your data!

This stuff is providing a much clearer picture now. Hop #3 seems to be a clear culprit, but when you dig deeper and compare the graphs on the trace to your ISP, there are 2 IP addresses at hop #2 which exhibit the problem. (see attached images).

In regards to the packet loss you're seeing at hop #1, it's likely that your device is just down-prioritizing ICMP Echo Requests where TTL = 0. This is fairly common and doesn't affect your connection.

When the Pro Trial conversion to Free happens, this only limits what you can do in the GUI of the application. Sessions will indeed stop, however, the trace data will not be lost and can be re-loaded as soon as Pro is activated again.

In conclusion, I would recommend investigating the IPs at hop #2 and show your ISP this data!

Let us know if you have any other questions

All the best,

Austin Berner
Software Support Technician | Pingman Tools
support@pingman.com | (208) 345-0030