Originally Posted By: Gary
If you provide them the same data that you've provided here for us, it should allow them to start troubleshooting and begin narrowing down what could be causing this.

Thanks very much.

I think you have more confidence in Comcast than I do. But, aren't the *.pp2 files unique to PingPlotter? If so, I feel sure they won't be receptive to me asking them to learn a program to understand this problem.