Hey JayDee,

We built this theory about the server being rebooted after looking over the information in the support ticket you submitted. We specifically noticed two things - the first being that there was no startup workspace designated; secondly - the system specs read that the machine you're using had only been up and running for a bit over 30 minutes:

> ----- System Details: ------
> date/time: 2014-01-22, 09:32:23, 717ms
> system up time: 30 minutes 33 seconds
> program up time: 30 minutes 10 seconds

Is it a possibility in this scenario that the machine went through a system update (and had to restart), or someone else has access to the server that may be rebooting it? Or was the support ticket sent in from a different machine?

The next time this happens - could you send us another support ticket (from the service instance) before you restart your traces? This may give us a bit more info into the situation which could prove helpful here.

Thank you!

-Gary