Thanks for submitting the support ticket - we appreciate it!

After looking over your information - just a few questions, and a possible solution on this one.

From the look of the screenshot you sent over in your support ticket, it would appear as if the PingPlotter service is running, but no targets are loaded. Are you finding that your workspace isn't properly loaded when accessing the service in these cases? And is this possibly happening after the machine has been restarted?

What you may want to try is to make sure the service is configured to load your workspace upon startup (in the service instance -> "Edit" -> "Options" -> "Windows Service" -> "Startup Settings").

If no startup workspace is designated - after a system restart, the PingPlotter service will resume, but by default, will not have any targets loaded (which could be what you're experiencing in these scenarios). Adjusting this setting should hopefully get you to where you need to be.

Let us know how this goes! If you should have any other questions, or need additional help - you know where to find us!

-Gary