About Maintenance

Receive automatic upgrades and priority support with a maintenance subscription

Licenses are perpetual. Once you own a license, it never expires.

A maintenance-based upgrade model is the best way for us to build our business and continually enhance products that help you solve problems. If you are not interested in keeping an active maintenance plan, it is perfectly fine. Please continue using the product you have as long as you like. We'll never take that ability away from you.

For those who desire the "cutting edge", maintenance plans are the way to go. Subscribing to maintenance lets you download product updates the day they are released and also includes other perks like priority support.

Keep scrolling to find out more about maintenance, or visit your account to manage subscriptions.


What is maintenance?

It's a subscription designed to get you more from our products

Subscription Benefits
  • Inclusive upgrades
    Being on maintenance ensures your software is up to date for no additional charge.
  • Priority support
    When you have problems, questions, or just want to say hi, support tickets are addressed before other tickets are dealt with.
  • Perpetual desktop licenses
    Not purchasing upgrades or maintenance does not prevent you from using already purchased software versions.
  • Cross-platform entitlement
    Any license can access any platform of the same edition. Currently, any active maintenance PingPlotter license can download Mac OS X Preview #2.
  • No cost PingPlotter Mobile Power-Up Pack
    The Mobile Power-Up Pack enables longer timelines, community data loading, audio alerts, and more. Features are available as long as maintenance is active. Perpetual access is available through the $4.99 App Store upgrade. See the knowledge base article for activation instructions.
  • Our deepest gratitude
    The more you invest in us the better we can deliver awesome products. Thank you for the continued support!

How to check maintenance status?

Visit your account and view a product card

Expired maintenance prevents the download of new versions released while maintenance was expired. Extending maintenance, or upgrading, enables the download of versions released while maintenance was expired.

What determines maintenance status?

It depends on when the license was purchased

License holder categories
  • Purchased within one year
    New licenses include one year of maintenance. If you purchased within the past year, your maintenance plan is active, and you can download new versions at no additional charge.

  • Purchased outside of one year
    If a license was purchased more than one year ago, the initial maintenance period is expired until an extension or an upgrade is purchased.

Do I extend maintenance or upgrade?

The choice depends on when maintenance expired

Extending

You can extend, maintenance at any time within a year of your expiration date. When maintenance is extended, another year is added from the point of expiration. After a year, the maintenance extension option is replaced by an upgrade option.

Example: If maintenance is renewed six months after expiration, renewing maintenance back fills six months and adds six months into the future.

Upgrading

Upgrades are available after a product is off maintenance for more than a year. When a product is upgraded, all released versions become available, and maintenance is extended one year into the future from the date of purchase.

Example: If maintenance expires on 1/1/2014 and is upgraded on 3/22/2015, the upgrade provides access to currently released product versions, and extends maintenance one year into the future from 3/22/2015.

Maintenance

Single (1) User:
$9.99
$9.99
$49.99
$19.98
Price per license per year
 

Upgrade

Single (1) User:
$19.99
$19.99
$99.99
$39.98
After 1+ year expired maintenance

Ready for action?

Log in to your account to extend maintenance or upgrade
Go to account