Do you have a public support forum?
Do you have a support message board? Is it only available to registered users?
We sure do. Our support boards are freely available to everyone - you can access them at http://www.pingman.com/forums.
Although we'd like to think that everybody who finds PingPlotter useful will purchase a license, we welcome everyone on our support forums.
If you have an urgent question or problem, sending an email to support is recommended for the fastest response, but we regularly check the forums as well.