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#3462 - 09/06/19 05:14 AM The lost hop - blank 2nd hop
MNUK Offline


Registered: 09/06/19
Posts: 1
This outside my technical area and I haven't been able to find a similar issue in the forums, so....

I have attached screen grab that shows no information for the hop from the router to the first of the ISPs servers. Well, no information except a lot of errors and packet loss. Whats happening? Thanks - Mike


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Lost hop.jpg (59 downloads)


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#3463 - 09/06/19 11:58 AM Re: The lost hop - blank 2nd hop [Re: MNUK]
Hayla Offline

Pingman Staff


Registered: 10/16/17
Posts: 90
Hey MNUK,

Thanks for getting in touch!

This is a pretty common issue that we see with routers and edge devices - this just means that the device isn't configured to respond to the types of packets we send out. You can see more about this here:

https://www.pingman.com/kb/article/blank-missing-hop-router-2.html

Let me know if you have any other questions!
_________________________
Regards,
Hayla

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