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#3430 - 08/04/19 05:28 PM packet loss randomly for weeks now
sycaway Offline


Registered: 08/04/19
Posts: 2
With Spectrum in NY, having packet loss problem for a few weeks now. A problem that I had months ago but it stopped, I've had pingplotter running at random times since then to monitor but it just had stopped.
so i hadn't been keeping it running but still had it subscribed. so when it started i have had it running and see the packet loss going crazy.
i'm just not sure how to figure out if its on my end or theirs, since they deny any issues. from what I can see, all the hops are changing and i'm not sure how to read it

https://share.pingplotter.com/Ehdk7kaKHbf

thanks!


Edited by sycaway (08/04/19 05:33 PM)

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#3432 - 08/05/19 12:52 PM Re: packet loss randomly for weeks now [Re: sycaway]
AustinB Offline
Network Support @ Pingman Tools


Registered: 12/11/18
Posts: 64
Hey there Sycaway,

Thanks for getting in touch!

I appreciate all of those details you provided - after pulling in your data from the share page, it looks like your connection is fairly healthy, with the exception of one 10-minute period of intermittent packet loss occurring between 2:04pm and 2:15pm on 08/04. See image.

https://imgur.com/a/jUNjR32

You can discover where the problem lies by double-clicking on a hop to open the Time Graph, and following the pattern of packet loss and latency from the target back to the source - the earliest hop that resembles this pattern (or the connection just before it) is usually the culprit. As you can see in the image, hop 2 or the connection before it seems to be causing the problem.

However, since your device/router looks like it may be down-prioritizing returning responses (this is common, and doesn't have an effect on your connection), this could be masking actual packet loss and might be carrying through to hop 2. Therefore, I would recommend tracing directly to your router to determine if there could be an issue there (192.168.1.1), as well as investigate the connection from your router to hop 2.

Regarding the hop changes, it looks like your route to Google.com is frequently changing. You can see these changes by hovering over the red triangles at the bottom of your time graph. For big companies like Google, route changes are common and are usually a result of load-balancing - which improve your connection speeds.

If you're interested, here's a handful of articles covering packet loss, latency, graphs, and interpreting PingPlotter data:

http://www.pingman.com/kb/47

https://www.pingplotter.com/manual/interpretgraphsexampleone.html

https://www.pingplotter.com/wisdom/article/latency-packet-loss.html

http://www.pingman.com/kb/42

I hope that helps - if you have any other questions or concerns, please feel free to reach out!

All the best,
-Austin


Edited by AustinB (08/05/19 12:54 PM)

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#3435 - 08/06/19 09:58 AM Re: packet loss randomly for weeks now [Re: AustinB]
sycaway Offline


Registered: 08/04/19
Posts: 2
thanks for the reply!
i've read through most of that thanks but i still feel confused with it all! sorry!

i started tracing 192.168.1.1 and it shows everything fine when the 100% packet loss happens but like i said my isp said its not them. frown

https://share.pingplotter.com/TymE5bdbBvo

https://share.pingplotter.com/hXfvpp6GeFx

I also just noticed changing the interval that it collects the data from .5 sec to 2.5 sec(i figured it was better to always be checking for the drops) now its showing no packet loss to the router...
https://share.pingplotter.com/WJqBX8RzeLD


Edited by sycaway (08/07/19 09:09 PM)

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