ok... 2 screen shots of data

when my internet was messing up..
http://prntscr.com/cqqndv


when it was working good/normalish
http://prntscr.com/cqqo8d


my question is the packet loss...

when it was working best, i had more packet loss???


Ill have more questions for sure... reading all the guides... helps me prove to my isp.. its on their end.. not my end!!

Hi EddieYahoo,

Thanks for using the forums!

While looking at your two screenshots, I noticed that the focus on the screenshot when your internet was messing up was set to 60 minutes. The focus for when the internet was *normalish* was set to 5 minutes, and included a period of 100% packet loss - which drove up the 5 minute agerage.

The focus time is the data for the blue box that you see in the bottom graph. If you set the focus time larger for the screenshot when the internet was cooperating, you will see the packet loss average go down in the top data.

Here is some more information on this:

http://www.pingplotter.com/manual/time_line_graphing.html

Also, I did notice that the packet loss seems to start at hop #1 (which is your internal modem) and carry through to the final destination. So there *may* be a good chance that the cause of the packet loss could be somewhere between your computer and your modem. Usually hop 1 returns a response of 5ms (for a wireless connection) all the way down to 0ms for a wired connection, so your results for hop 1 are way out of range.

The goal at this point should be to isolate and eliminate any variables (that you have control over) to see if you can definitively narrow down what the source of the problem is here. What seems to work the best (in our opinion) is to start at your computer and work out. Start with eliminating the issue lying within your computer. Try tracing from another machine to see if you still see the same behavior as before. If you don't, you know the issue has to do something with your computer. If you did still see the same behavior, move on to the next thing in line (which would either be your ethernet cable or wireless signal). Try replacing your ethernet cable with a new one you know works - and then start the trace again. The last thing in line would be your modem and/or router. This is where you may need to get your ISP involved. If you have the ability, you can try replacing your modem and/or router and then start a trace once again to see if the behavior persists. If this didn't resolve the issue - move on to the next thing in line on your network. If you are interested, we've got a guide that goes over a few different strategies on this front, which you can find here:

http://www.pingplotter.com/netnirvana/

Hopefully this helps out! If you should find yourself with any questions, or needing any further guidance - don't hesitate to email us at support@pingplotter.com.

Cheers!

-Phillip