ok... 2 screen shots of data

when my internet was messing up..
http://prntscr.com/cqqndv


when it was working good/normalish
http://prntscr.com/cqqo8d


my question is the packet loss...

when it was working best, i had more packet loss???


Ill have more questions for sure... reading all the guides... helps me prove to my isp.. its on their end.. not my end!!