Hi lessmess,

Sorry for the delayed response!

As far as DOCSIS 3.0 vs 3.1 I'm not sure but I don't think that should have any impact on what you're seeing. That said, I'd be really interested to hear if you're able to manipulate your hop #2.

As far as your neighbors on the same ISP, they most likely are seeing a very similar route to yours. If you know your neighbors I'd totally ask them what ISP they use and if they have any issues. You could also suggest that they download the PingPlotter free trial and have them do some tracing and send you the pp2 files to see if they have similar issues. If you use something like NextDoor you could hop on and start a discussion topic as I'm guessing you're not the only one.

Let us know if there is anything else we can help with!

-Poe