Poe,

Thanks for your response. Still waiting to hear back from their engineering team and still experiencing the latency variations.

In the meantime, given your experience, have you ever seen a traceroute change as a result of going from DOCSIS 3.0 to 3.1? Maybe this is a stupid idea, but what I'm trying to do is change my second hop myself. If the ISP automatically detects that it needs to use different nodes to provide the more demanding DOCSIS 3.1 capability, maybe my second hop issue goes away. I might need to also upgrade my plan in order to necessitate the higher bandwidth.

The other question I had is whether or not my neighbors who use the same ISP will have a similar traceroute (after their modem, anyway). I ask because the last technician said, "you're the only one experiencing this problem." I'm not sure if that's accurate or if it's just that I'm the only one who has noticed/is motivated to fix it.

Thanks,
lessmess