Hello,

Thanks for writing in - sorry to hear about your lag trouble.

It's tough to speculate on exactly what the culprit in your issue may be with the small amount of data we have here. The results we can see here don't point to any specific issue . That doesn't mean that you're *not* experiencing issues, though - it just means that a bit of additional work may need to be done to capture them.

The packet loss you're seeing at hops #1 and #2 isn't necessarily anything to worry about. Some devices down prioritize (or don't respond at all to) timed out ICMP requests. As long as the pattern of packet loss doesn't carry through to the next hop in the route (or through the whole route), then you usually don't won't want to factor it into your troubleshooting efforts. If you're interested, we cover this topic in more detail here:

http://www.pingman.com/kb/5

If you're experiencing lag during your games, your best bet is to use PingPlotter to trace to the game server you're playing on. You can let the program run in the background (continuously) while you're playing the game, and when you experience any issues - make a note of them in PingPlotter. You can then see if there are any "problem patterns" in your PingPlotter data that match up with the issues you've experienced in the game, and use that information to narrow down what your culprit may be.

We've got a great guide that goes over some best practices and strategies for troubleshooting network issues like this one using PingPlotter, which may prove helpful to you here:

http://pingplotter.com/netnirvana/

Hopefully this helps get you headed in the right direction! If you have any questions, or if you should find yourself needing any other guidance - please don't hesitate to let us know.

Best wishes,

-Gary