Hi Ben,

Sorry to see you are running into network issues!

It is really tough to tell what is going on in your trace - due to the final destination being kind of muddy (not responding to ICMP Echo requests some of the time). You *may* want to try switching packet types to see if the final destination responds better using UDP or TCP (by going to "Edit" -> "Options" -> "Engine" and switching the packet type to either "UDP Packets" or "TCP Packets").

I definitely can see a lot of packet loss that travels all they way from the starting hop to the final destination. That *may* indicate an issue internally (i.e. the computer, cables, modems or other devices, etc).

The goal at this point should be to isolate and eliminate any variables (that you have control over) to see if you can definitively narrow down what the source of the problem may be here. What seems to work the best (in our opinion) is to start at your computer and work out. Start with eliminating the issue lying within your computer. Try tracing from another machine to see if you still see the same behavior as before. If you don't, you know the issue has to do something with your computer. If you did still see the same behavior, move on to the next thing in line (which would either be your ethernet cable or wireless signal). Try replacing your ethernet cable with a new one you know works - and then start the trace again. The last thing in line would be your modem and/or router. This is where you may need to get your ISP involved. If you have the ability, you can try replacing your modem and/or router and then start a trace once again to see if the behavior persists. If this didn't resolve the issue - move on to the next thing in line on your network. If you are interested, we've got a guide that goes over a few different strategies on this front, which you can find here:

http://www.pingplotter.com/netnirvana/

Hopefully this helps out! If you should find yourself with any questions, or needing any further guidance - you can always email us at support@pingplotter.com

Cheers!

-Phillip