Hey David,

Thanks for writing in!

We'd love to help out with this issue - but we'd need a bit more info in order to do so. Would you possibly be able to send us a support ticket directly from your instance of PingPlotter ("Help" -> "Email PingPlotter Support")? This will give us a look at your configuration and error logs, which may provide some clues into what is happening here.

Let us know, and we'll be happy to help out from there!

Best wishes,

-Gary