I have been having problems with my Charter 'high' speed internet for a while. I have tried talking to them numerous times and they have replaced my modem twice and sent a tech out to 'work on' the line. The problem is intermittent high latency. Ping plotter has been helpful in tracking it down.

I feel like the service is inadequate but Charter claims that everything is in spec. I don't have many other provider options. Anyone have any ideas on how to deal with Charter?