Thanks for writing into the forum!
It's a bit hard to tell exactly what may be going on with just a single image of your data. You'll need to gather more data to tell exactly what is going on.
I would suggest checking out our Sidekick product
as it helps you automatically gather data from the right sources and interprets it for you. It also allows you to easily share the data with your ISP or other parties that can help fix your internet. It's only $20.00 USD and it lasts for 28-days.
Also, if it doesn't give you the results you're looking for you can always send us links to your data and we'll be happy to interpret it for you.
Let me know if there's anything else I can help with!