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#3857 - 07/15/21 02:12 AM Packet loss
Beckiej Offline

Registered: 07/15/21
Posts: 1
I recently started a work from hope job and I keep dropping audio on my end of the call I can still hear them but they can't hear me.. IT says packet loss and ISP issue but iSp has came out 4 times and can't find an issue. I even went to my sisters with a different isp, still dropped calls but my IT work from home people say still my isp. Couldn't explain why I dropped ot there where her MTR TEST passed. I hope im in the right place idk where to turn at this point.

#3858 - 07/15/21 07:24 PM Re: Packet loss [Re: Beckiej]
TJM Offline

Registered: 04/20/20
Posts: 59
Hey Beckiej,

Thanks for reaching out!

Considering you are experiencing a similar issue while on a different network using the same computer I would guess that the issue is originating from the computer itself. This could either be related to the Network Interface Card/Wifi Card or how the program itself is running on your machine.

I suggest running a trace to your loopback address ( from inside PingPlotter to test your Network Interface Card (NIC). If you are seeing packet loss to the loopback address this is an indication that the NIC card in your machine is not working as intended.

Here is an article on Solving Hardware Problems

With that said it is also a good idea to run a trace to an external target such as the server you are connecting to for your VOIP phone. If you can not find the IP for that another good target would be something like the Google DNS server (

To learn more about interpreting your PingPlotter results I suggest looking at the following articles:

Common Network Problems

Interpreting PingPlotter Results

Interpreting Latency and Packet Loss

If you have questions about your PingPlotter results feel free to share them with us after collecting at least 24 hours of data by:

Sending over a SampleSet(pp2) file (File -> Export Sample Set -> All Data)

Hopefully, this helps!

Best of luck,



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