Thanks for getting in touch!
Looking at your data set here, it seems that the issue was not captured in your network test. However, your initial results at hop #1 are really great!
I'd recommend tracing directly to your game server, if possible. In order to find the exact IP address of your game server, you could try this on PC:
1. Close all other applications, leaving only your game running
2. Run Command Prompt as Administrator and use the **netstat -b** command. Copy/paste the output to a text editor (i.e. notepad)
2. Then, run the command a second time after closing down your game.
3. Cross-reference your results. The address that displays in the first result, but not the second, **should** be your game server.If you don't game on a PC, perhaps get in touch with someone in your region that does (and plays CS:GO) - they might be able to do these steps and give you the server IP.You could instead
could contact your game's support team and ask for the IP of your server. Community forums for the game are also a great place to search for this information.
Once you've nailed down the IP you're connected to, try out a trace! If you don't get a response (100% loss), then you'd just need to adjust your packet type and port number settings accordingly by creating a New Named Configuration
is a great tool we use frequently to help find open ports/protocols for servers.
Here's a Youtube video
which talks a little more about isolating the problem.For more details about interpreting results for gaming, you can check out these articles:
- Interpreting Graphs - Gaming
- Beat Game Lag
- Interpreting Results
Once you're tracing to your game server IP (or even just Google.com), play your game and note the times when you are experiencing issues. Then you can look back at PingPlotter to see if it shows anything at those times and where the issue could be.If the problem shows up at hop #2 or later, it's time to build a case to your ISP.
See this link for more information on that:
- Building a caseFinally
, in regards to your friends connection compared to yours, I think you'd really benefit from giving this article a read:
- Why Perspective Matters
Please let us know if you've got any other questions!