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#3739 - 08/06/20 09:42 AM Need help interpreting pingplotter results
messrseto Offline


Registered: 08/06/20
Posts: 1
Hi, we've been experiencing rubberbanding in some of the shooters we play and found out it was from packet losses. We've tried troubleshooting by restarting the router, replacing our cables but still our plot is at it is below. We're wondering if the problem is still on our side, or if we should contact our ISP.

The image posted is us pinging google (with packet losses at the second hop). Its not much different from when were pinging the game. Same location of losses.

Thank you!


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Pingplotter google.png (23 downloads)


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#3740 - 08/06/20 02:29 PM Re: Need help interpreting pingplotter results [Re: messrseto]
TJM Offline


Registered: 04/20/20
Posts: 14
Hi Messrseto,

Thanks for reaching out!

It looks like the screenshot you provided didn't quite capture the issue you are experiencing.

An important thing to remember when looking at PingPlotter data is that the final hop is all the most important hop. If you're happy with the latency and packet loss being seen at the final destination, then none of the other hops matter.

You can learn more about the packet loss at intermediate hops using the following link:

Packet Loss or Latency at Intermediate Hops

For this particular situation, I'd highly recommend getting our coolest new product, PingPlotter SIdekick. This tool was designed for home users and remote workers, and boasts a network troubleshooting suite - straight from their local web server.

Complete with automatic target selection, guided walkthrough, and automated data collection and sharing functionality, this program gives our customers the information they need to fix their network connectivity; either by themselves, or by sharing evidence with their ISP.

Sidekick is a one-time payment of $20.00 USD for a 28-day license.

If you'd like to know more about PingPlotter Sidekick, you can check it out at: https://pingplotter.com/sidekick

In order to find the exact IP address of your game server, you could try this:

1. Close all other applications, leaving only your game running
2. Run Command Prompt as Administrator and use the netstat -b command. Copy/paste the output to a text editor (i.e. notepad)
2. Then, run the command a second time after closing down your game.
3. Cross-reference your results. The address that displays in the first result, but not the second, should be your game server.

Or if you're interested, you could contact their support team and ask for the IP and port number of your server. Community forums for the game are also a great place to search for this information.

Once you've nailed down the IP you're connected to, you'd just need to adjust your packet type and port number settings accordingly by creating a New Named Configuration . Nmap is a great tool we use frequently to help find open ports/protocols for servers.

Here's a Youtube Video which talks a little more about isolating the problem.

For more details about interpreting results for gaming, you can check out this article:

- **https://www.pingplotter.com/manual/interpretgraphsgamer.html**

Along with that, the online community might already be aware of the IP's for these servers, "forum hunting" could be a good way to find this information.

If you have any questions about this let me know!

Thanks,
-TJ

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