Thanks for posting!
At first glance, it really does appear the issue is related to your ISP. You seem to be hitting lag spikes and dropped packets just outside your local network.
If you’d be interested, we recently released a new tool (called
Sidekick) built specifically for narrowing down general issues and sharing the results with tech support. We are looking for feedback on how it works and what we can do to make it better. In exchange for taking it for a spin and telling us what you think, we’d be happy to give you a month of Sidekick absolutely free.
Just shoot me a PM with your email address, and I can get everything set.