Hey Brian!
Thanks for getting in touch. First things first, we here at Pingman are really jealous of your fiber-to-the-home connection. We are based in Boise, Idaho, USA - and fiber-to-the-home is tough to come by. Good on you!
So it seems to me that you're having troubles with your IPTV, right? What type of IPTV is it? And, you're hoping to diagnose some laggy problems with your IPTV. Yes?
If so - is your IPTV plugged directly into the router or are you still on wireless? Is the machine you're running PingPlotter on, on the WiFi? If so - I would recommend plugging everything in with a Cat6 cable. You can find a good and cheap one here:
https://www.amazon.com/AmazonBasics-RJ45...ords=cat6+cableGive that a try. I bet things will level out - and the reason I say this is, it looks like you have a bit of packet loss starting at hop 1 in your trace to PingPlotter.com, and it looks like it's carrying through. If it's starting at hop 1, we usually boil it down to some form of wireless interference or bottleneck at the router - and plugging right in can eliminate some of the variables that wireless introduces.
My theory is this: I think that you may be running into some wireless interference, or maybe a poorly performing router - and you can have all the fiber you want (still jealous by the way), but your link is only as good as your slowest device in the route. It looks, just from the screenshot, that things are getting choked either on the way to the router, or right at the router. Does that kind of make sense?
By the way - if you're having troubles and this is a little too much for you, we have a new Beta program called Reader where we basically monitor and troubleshoot your network for you. If you're interested in that, we'd totally love to help you out - you can find that service here:
www.pingplotter.com/readerLet me know if there's anything else I can help with!