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#3167 - 10/23/17 12:16 PM PingPlotter on MacOS - PingPlotter opens hundreds of instances of the program
Justin Ross Offline


Registered: 10/23/17
Posts: 3
Hello,

Is there a resolution to the bug I'm experiencing? If you see this screenshot, https://imgur.com/a/MVsN6, PingPlotter crashes some times and opens hundreds of instances of the program. ALL of the tiny icons you see at the bottom of the screenshot are PingPlotter.

Help?

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#3168 - 10/23/17 12:24 PM Re: PingPlotter on MacOS - PingPlotter opens hundreds of instances of the program [Re: Justin Ross]
Gary Offline
PingPlotter Staff


Registered: 10/30/13
Posts: 179
Hey Justin,

Thanks for reaching out.

This isn't behavior we've come across before, and we'd *love* the opportunity to dig into things a bit further to see if we can get to the bottom of what's causing it. If possible, would you be able to submit a support ticket to us from your instance of PingPlotter (via the "Help" -> "Email PingPlotter Support" option)? This will give us a look at what version of PingPlotter you're running, as well as any error logs that may be present - which may help provide some clues into what's causing this to happen.

Let us know, and we'll be happy to help out from there!

Best wishes,

-Gary

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#3169 - 10/23/17 03:57 PM Re: PingPlotter on MacOS - PingPlotter opens hundreds of instances of the program [Re: Gary]
Justin Ross Offline


Registered: 10/23/17
Posts: 3
Thanks Gary. Just submitted a ticket, and referenced this forum post.

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#3170 - 10/23/17 03:59 PM Re: PingPlotter on MacOS - PingPlotter opens hundreds of instances of the program [Re: Gary]
Justin Ross Offline


Registered: 10/23/17
Posts: 3
Also, here is a screenshot from Activity Monitor, showing the multiple open instances.

https://imgur.com/a/IyRg3

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