Hey Razorninja,

Thanks for reaching out!

Based on the screenshot you shared it looks like this connection dropout you recorded started at the second hop in the route which is likely your ISP. You can infer this as there is no packet loss at the first hop (your router) and the packet loss shown at the destination can be traced back up the route to hop 2.

You can find more information about interpreting your PingPlotter data in the following articles:

https://www.pingplotter.com/wisdom/common-network-problems
https://www.pingplotter.com/fix-your-network/interpret-results.html
https://www.pingplotter.com/wisdom/article/latency-packet-loss.html

Along with that I suggest collecting more data that helps show the network issue(s) you are experiencing. Once you have collected a handful of examples of issues (and if the culprit continues to seem like the ISP) I suggest checking out the following article on building a case with your ISP:

https://www.pingplotter.com/fix-your-network/build-a-case.html

If you have any questions about this let us know!

Best of luck,
-TJ