Hey Randomguy,

Thanks for reaching out!

Based on the screenshots/pp2 file that you have attached it looks like your packet loss issue is originating at the second hop in the route which should be your ISP.

In communicating your results (the packet loss originating at hop 2) here is a good article on how to build a solid case to bring to your ISP to get them to take a closer look at your issue.

Building A Case

If you have questions about this or we can help with anything else let us know!

Best of luck,
-TJ