Hi PierreKa,

Thanks for writing into the forum!

I'd be happy to help you out with your situation. PingPlotter Standard and SideKick have some overlap in the way that they function that can conflict. This overlap should be fixed in the next release but in the meantime I would suggest removing both PingPlotter Standard and SideKick and then just installing SideKick again. While you have SideKick you should be able to run PingPlotter (search for the application and run it) and trace to any endpoints that you want using the PingPlotter application while also using SideKick.

Once your SideKick license time limit is up you can use your PingPlotter Standard license key to use PingPlotter going forward.

If this leaves you with any questions please let us know by replying here or emailing support@pingman.com.

Thanks,

-Poe