Hi there,
Thanks for reaching out!
I agree that the issues you are experiencing seem to be from outside of your home network. It looks like your latency/packet loss issues could be starting at either hop 2 or 10 in the route.
You can double click these hops to open up graphs for them to compare to the final hop to get a better look at which one is the start of your problems. Along with that I would suggest running your traces for 24 hours to get a better picture of how your connection is over time.
If you have any other questions let me know and feel free to send PP2 files/questions to support@pingman.com.
Thanks,
-TJ