I'm on Comcast and having a lot of trouble lately with packet loss and latency. I've purchased PingPlotter to help me diagnose the issues, which appear to live entirely outside of my network. It looks like the problem starts at the first hop past the router and gets progressively worse.

Link to pingplotter image: [img]https://imgur.com/K0DP3c4[/img]

I've already engaged the Tier 2 at Comcast, but this looks like a significant problem that I'm not sure my phone call alone will solve. Am I reading this data correctly?