Hi DjBofo,

Thanks for the reply!

If your router and modem are brand new the likelihood of one of them being the issue is small

One of the most important pieces for tracking down an issue like this is to gather enough data that you can start to see patterns and narrow down your results to identify where the problem might be. We recommend gathering at least 48hrs of data so that you have a good sampling to look at.

Here are some recommended steps you can take:

1. Trace to the site or service you are having issues with (Netflix, Fortnite server, Zoom.com, etc.) and use it and try to have the issue happen (note down the times you're seeing issues) *see below for how to find your gaming server IP address.
2. You can also trace to your ISP (generally hop #2 or #3). A "WHOIS" google search on the IP address usually provides results about who the IP address is registered to.
3. Trace to your router (Usually the first hop in the route - 192.168.0.1 or something similar).
4. Trace to your NIC (Network Interface Card). In Windows, run Command Line as administrator and type ipconfig and look for the IPv4 address - this is your NIC IP.
5. Trace to a reference address like Google.com as a baseline comparison.
6. Finally, trace to your loopback address (127.0.0.1). This lets you verify that any issues you are seeing are not related to the hardware or IP stack on the machine you're using.

*To find your game server IP address you can open the command line (in Windows WIN+R -> type "CMD") or terminal (on Mac cmd+SPACE -> type "terminal" -> Enter) and type "netstat -n" this will give you a list of all of the connections that your machine is connected to. You will see headings for Protocol, Local Address, Foreign Address, and State. Look through the list and see if you can find a program name that seems like it might be your game and grab the Foreign Address and that is likely your game server IP address.

After 48 hrs, in your All Targets Summary tab, double-click each entry to bring up their Timeline Graphs. Scroll through the graph (using the slider at the bottom) and when latency or packet loss occurs, compare the graphs and look for where the issue begins.

If you would like us to take a look at the data we'd be happy to just let us know by sending an email to support@pingman.com referencing this post and we'll get the data from you and let you know what we see.

Let us know if you have any questions, we're happy to help!

Thanks,

-Poe