Hi Goc16v,

Thanks for providing that Share Page!

I pulled the data into my instance of PingPlotter, and there does seem to be one disconnect starting at hop# 5.

To build a compelling case for your ISP, I would recommend collecting as much data as you can that exhibits the problem. For instance, run PingPlotter and make a note of when disconnects happen. If remaining on PingPlotter Free, you can use the File -> Save Image button to save a screenshot of your graph.

Compile the data you have into a document and present it to your ISP. This guide can offer some guidance.

Let me know if there's anything else I can do to assist!

All the best,

Austin Berner
Software Support Technician | Pingman Tools
support@pingman.com | (208) 345-0030