Hi Adam,

Thanks for getting in touch!

I took a look at the screenshot you provided - and I don't seem to see any glaring issues. That might come as a surprise to you - the packet loss on those two hops does look bad. However, when that packet loss doesn't carry through to the final hop - you can disregard it. We're looking for packet loss starting somewhere, affecting the final hop . You can read more about this here:

https://www.pingman.com/kb/article/packet-loss-or-latency-at-intermediate-hops-24.html

If you'd like some help finding out what's going on, we have some great resources that can help you. Here's a couple:

https://www.pingplotter.com/fix-your-network/getting-started/find-a-target.html

https://www.pingplotter.com/manual/interpretgraphsgamer.html

Let me know if you have any other questions!