Hi there!

Thanks for getting in touch.

I took a look at your screenshot, and it actually looks like a pretty good trace to me. You'll want to take a look at the final hop and see how it's behaving - and it appears at this time that the final hop is responding pretty dang good. This renders that packet loss at intermediate hops to be irrelevant to your final trace - they're still passing packets, so you're all good!

If you do see some funky behavior at that final hop, go ahead and email us a sample set via File -> Export Sample Set -> All Data, and send that to support@pingman.com. We'll take a look!