I play a video game, League of Legends, for a living. I've been having problems with connecting to the game for the past 8 days. League of Legends support told me to download Pingplotter to help diagnose the issue.

Pingplotter is showing ~80% packet loss on the first hop (my router). League of Legends support informed me that the issue was clearly with my equipment, and the resulting packet loss that I only noticed in-game was due to my equipment. Replacing my router fixed nothing.

However, from this post:

https://www.pingman.com/forums/ubbthreads.php/topics/2976/Packet_Loss_at_first_hop._Plea

I discovered that packet loss in the first hop is nothing to be concerned about. Is this the case?.

To complicate things further, a Pathping command to google shows that there IS packet loss, occuring at steps that Pingplotter, ran simultaneously, doesn't show.


I'm at my wit's end here, and maybe you networking fellas can be more helpful than League of Legends support or my ISP. Attached are the pictures of Pingplotter running to google, a riot games server, and the pathping to google (which never completed, though a previous one did. It still shows some packet loss at hops though).