Hey Eduardo,

Thank you for posting on the forums - and thank you for trying out PingPlotter!

There are *definitely* some patterns (with latency spikes and packet loss) that we can see occurring at hop #1 that are carrying through to the final target (per the .pp2 file you attached to your post). This would make for a compelling case that the culprit causing this issue is *most likely* somewhere between your computer and hop #1.

The goal at this point should be to isolate and eliminate any variables (that you have control over) to see if you can definitively narrow down what the source of the problem is here. What seems to work the best (in our opinion) is to start at your computer and work out.

Start with eliminating the issue lying within your computer. Try tracing from another machine to see if you still see the same behavior as before. If you don't, you know the issue has to do something with your computer. If you did still see the same behavior, move on to the next thing in line (which would either be your ethernet cable or wireless signal).

Your connection *seems* like it is a wireless connection. Usually anything that is wired inside of a user's network is going to return a response of 1ms or less, but it looks like the average here (per the .pp2 files again) is closer to 4ms (which *may* be a bit of a red flag, depending on your setup...). Try replacing your ethernet cable with a new one you know works - and then start the trace again.

The last thing in line would be your modem and/or router. This is where you may need to get your ISP involved. If you have the ability, you can try replacing your modem and/or router and then start a trace once again to see if the behavior persists. If this didn't resolve the issue - move on to the next thing in line on your network.

If you are interested, we've got a guide that goes over a few different strategies on this front, which you can find here:

http://www.pingplotter.com/netnirvana/

Hopefully this helps give you a place to start. You can email us at any time at support@pingplotter.com if you have any other questions.

-Phillip