Hi gman13,

After examining your screenshot, it does not *appear* as if anything is wrong.

The first thing noticed (which throws many people off) in this screenshot is the packet loss and high numbers in hop #5, however because the packet loss does not continue through to the final hop, this most likely is not an issue. Here is more on that:

http://www.pingman.com/kb/24

We've got a great guide regarding network troubleshooting that you may be interested in here:

http://www.pingplotter.com/netnirvana/

I hope this helps - let us know if you have any other questions.

Cheers!

-Phillip