Hey Nahz,

Thanks for following up on this!

It seems like you've got a pretty good understanding here - the data you attached to your last message points to your issue being at the first hop (your modem), which would imply a problem between your machine and the modem, or an issue with the modem itself. At this point, it seems like you've narrowed down *where* your problem is, now you just want to see if you can identify the culprit that is causing you trouble here.

As I mentioned in my last message - your goal should be to eliminate any variables that you have control over. Is there any chance you're using the same cable when plugging your computer directly into the modem as you're using when you plug in your router? If so - does swapping this cable have any impact on your results? Can you move your modem to a different area in your home (to see if it's possibly something to do with the connection, or the power supply)?

Hopefully this helps to get you headed in the right direction! If you have any questions, or if you should find yourself needing any other assistance - please don't hesitate to let us know.

Best wishes,

-Gary