Hi Ankit,

It's honestly a bit tough to diagnose this one without a bit more information. Specifically - we would need to get a look at your alert configuration and settings to better narrow down what the culprit here may be.

Would you be able to send us a support ticket directly from PingPlotter ("Help" -> "Email PingPlotter Support") so we can take a closer look at this?

Let us know - and we'll be happy to help from there!

Best wishes,

-Gary