Hi Dangime,

Thanks for writing in!

You've definitely got some interesting results here. From what I can see in the screenshot you attached to your post, the packet loss you're experiencing seems to be coming from somewhere pretty close to home (but it sounds like you already knew that).

The middle hops (10, 11, and 12) that are showing higher packet loss aren't necessarily contributing to your issue here - as the pattern they present doesn't appear to be continuing through the rest of your route. Some devices/routers simply don't prioritize timed out ICMP request very high (or don't respond to them at all). You can see a more detail description of this topic here:

http://www.nessoft.com/kb/5

It's tough to diagnose exactly what may be happening here based off of a single screenshot... but from the looks of it, the culprit is most likely the device at hop #1 (or something between the computer running the trace and that device). This is *probably* the best place to start your troubleshooting efforts.

We've got a newly released guide that goes over some of the best practices for troubleshooting scenarios like this (and offers advice on how to build a case to present to your provider if necessary as well) which may be helpful. Have a look here:

http://www.pingplotter.com/netnirvana/

Hopefully this helps get things headed in the right direction! If you have any questions, or find yourself needing any assistance - please don't hesitate to let us know.

Best wishes,

-Gary