I live in a rural area where a line of sight WISP is the only real option for internet service. I had a serious problem with ping spikes, so I started running ping plotter.

What I saw was a low amount of packetloss from the closer hops which I kind of expected. It's never perfect due to the nature of the system. Also it gets really bad during prime time, but I figure this is just their system being overloaded during those times.

The thing that really stood out to me is the constant 15% or so packetloss listed from the middle IP ranges controled by the bandwidth provider of the ISP. These stand out as being a constant problem 24/7. I tried to contact my ISP about the problem, but they were dismissive of the idea that the middle man might be the problem and only offered to look at my side of the connection. Honestly, I'm afraid to even let them touch my side because I work from home and a jinky connection is better than no connection, but is there anything you could tell me about this packet loss with the middleman that might reveal more? Maybe I can convince my ISP it's an issue.

Oh...I'd like to post the data, but it looks like I've collected too much to attach it. Here's a screen shot. Thanks for any help you can provide.

[img]http://imgur.com/ip6kMYM[/img]