Hey Thrawn,

Thanks for writing in!

If you've already had a tech out, and already eliminated everything inside of your own network as being the cause of your issue... Then at this point, the issue is in your providers hands (which is never fun to hear, I know). The best thing you can do at this point is to send occasional updates, reminding them that the problem continues to exist.

You may want to collect some more data over a longer period of time as well, just to see if this possibly may be a time based issue. 10:05pm to 10:40pm is often pretty bad territory. If your results are a lot better at 3am, for instance, then this would imply bandwidth saturation - which may have a different resolution from your provider.

A suggestion here: when reaching back out to your provider, make it clear to them the impact that this issue is having on your internet usage (if you haven't already, that is). Providing PingPlotter data will aid in showing them that theres a problem, but correlating the issue to a real-world implication (such as "I can no longer work from my home office," or "I mostly use this connection for online gaming - which isn't possible now") will help make your issue seem like more than just a collection of data that shows problems, and will often help expedite a resolution. We've been working on a bit of documentation that goes over this practice (as well as some other tips) that may be useful. You can check it out here:

http://www.pingplotter.com/netnirvana/

Hopefully this helps out! If you have any other questions, or need any other assistance - please let us know.

-Gary