Hey all-
So I've been having a problem with comcast in Houston. I've noticed a 1-2% packet loss at any time of day. I've attached my pingplotter-std data set for about 45 min of 1 sec collection to the customer.comcast.com server. It shows that the latency is pretty constant, but I get random packet loss at all hops (outside of my personal network). I also get frequent T3 time-outs show up in my modem log (but nothing more, no reboots or anything). I did get comcast to send a tech out, who was very helpful. He ended up (with the help of his supervisor) running a new cable from the box outside into my apartment, using new splitters (but the same number/etc) and a brand new comcast modem to prove that the problem wasn't caused by the wiring/connections in my apartment or my modem. He agreed that the problem was in comcast's network. The supervisor ran a series of tests (not sure which ones) and came back saying there was a lot of noise in a node, which based on the frequency(?) of the noise was likely due to AT&T splicing into their system. I don't know if that is possible, but would that cause the problems I'm seeing? He said he would put in a work order for a line tech to work on it, but 4 days have passed and no improvement. I want to follow up on this issue, but I want to be able to provide suggestions as to what may be causing the issue. Does anyone have any suggestions or has seen anything like this?
Thanks!!