Hi,

Man! If there's one person that needed your software that would be me.

I've had problems dating back since Sept 2011 that still haven't been resolved between two other parties.

In order for you to make sense of what I need an opinion on, I will post the last four emails I sent to the parties in question.

The main questions I'd like to ask are;
>Did I do enough to try and prove where the problem is?
>Could I do more?
>Am I correct in my assessment of the results in PingPlotter?
>What other questions/reasons may there be that I didn't submit to the parties that could cause this problem? A few good ones would help if I need to send them an email again.

I will ask more questions later if you don't mind.

I couldn't post my email attachment or pics here because of the size. I hope you don't mind that I add a link to my server to view it. It's a .doc file containing four emails from the first to the last in that order.

http://ispzone.ca/pingplotter-forum/re-support-inquiry-ticket.doc

I'm going to post some updates I sent to the parties here just incase you respond before my 48 Hr test is complete. This will provide you with a current status of events.

Update 1

http://ispzone.ca/pingplotter-forum/updated-2-4-2012_6-20-25_PM.jpg

Update 2

http://ispzone.ca/pingplotter-forum/updated-2-5-2012_3-41-04_AM.jpg

Update 3

http://ispzone.ca/pingplotter-forum/updated-2-5-2012_11-27-31_AM.jpg

Important Update 4

http://ispzone.ca/pingplotter-forum/updated-2-5-2012_2-13-32_PM.jpg

Update 5

http://ispzone.ca/pingplotter-forum/updated-2-5-2012_4-21-29_PM.jpg

Update 6 - Final till I hear from either tech department.

http://ispzone.ca/pingplotter-forum/to-whom-it-may-concern.doc

One thing about all of this is that my packet loss far out ways yours and my latency times are much smaller but they are both still directly proportionate to one another. In your screenshot example;

http://www.pingplotter.com/screenshot.html

My screenshot example with the same sample time, graph time and packet loss graph as yours;

http://ispzone.ca/pingplotter-forum/2-6-2012_8-15-29_AM.jpg

The packet loss in yours is way below your higher latency compared to mine and proportional.

>Do both scenarios still yield the same results? Saturated Bandwidth problem?
>Can you tell me what difference it makes in the link?
>Why is there a dip every morning between hops 11 & 12-13 at exactly 2:00AM till 8:45AM in the graph? It's not like everyone is dropping off that pipe at the same time every morning right? Why is the link becoming unsaturated?
>Am I causing the packet loss on the final hop? My latencies really seem to influence the packet loss, especially when I downloaded as can be seen with the new tracert I started.
>Am I still on the right track with what I stated to the techs? Is hop 11 really the culprite?

http://ispzone.ca/pingplotter-forum/bbol.embanet.com-PingPlotterStandard-first-tracerts.pp2

http://ispzone.ca/pingplotter-forum/bbol.embanet.com-PingplotterPro-new-second-tracert.pp2

Thanks