Hi, Bob.

Your focus on hop 8 is not helping you at all. Hop 11 has no packet loss. All packets to hop 11 are going through hop 8. If that router was affecting your overall experience, you'd be getting 16% loss at hop 11 and hop 16. You have to look for problems at the final destination (or as close to the final destination as possible, if it's not responding). Once you see an issue with that hop (16 in this case), you can look back at any prior hops to see which hop is causing the problem.

Let me repeat this. Ignore hop 8. It looks bad, but it's lying to you.

Also, the packet loss in hop 8 is making it diffiucult to look for any latency problems. If you were looking at another hop (like the final destination) that didn't have the packet loss problems, the latency peaks would be a lot easier to see.

You might want to have a look at our VoIP troubleshooting guide (gaming and VoIP have many similarities). We talk in some depth about why intermediate hops might not matter. The only time an intermediate hop matters is if you see the same symptoms at hops further down the route.

http://www.pingplotter.com/tutorial/VoipTroubleshooting.html

Since you're not showing the final destination in this screenshot, I can't really do any analysis for you. If you want to save off the .pp2 you're looking at and email it to support@pingplotter.com, we'll have a look and see if we can see anything that's useful.

- Pete