Thanks for the quick and comprehensive reply

I shall be looking into this further through my ISP, I didnt think such a bad latency spike during digital peak hour was normal but as I said before all of this is relatively new to me.

At the moment my pings are looking pretty good, either whatever they have done has improved it or the network aint in much use yet, I think i'll wait a day before making my case to the ISP, a succesful one hopefully hehe

Thanks for all ya help mate, I'll b recommending PingPlotter to anyone that has a network problem. Once again, great program.

Haynsey